1. INTRODUCTION
At No Maur’waste (“NMW”) we are on a mission to reduce waste in Mauritius. Our first action is by connecting Users of our App with food shops who have surplus food.
This privacy policy (“Policy”) explains how we process personal information of our Users, Partners and any other individuals with whom we interact as part of running our business and providing our Services.
2. ABOUT THIS POLICY
This Policy, which includes our Cookie Policies is designed to help you understand our information collection practices depending on your relationship with us.
The Policy should be read in conjunction with any other applicable policies, terms and conditions in place between you and us.
Any term or provision contained in this Policy shall not apply to the extent that it is incompatible with relevant applicable statutory laws and regulations in Mauritius.
3. TERMS OF REFERENCE
To make this Policy more user friendly, we want to start by introducing you to what we mean when using some of the key terms in this Policy.
“App” refers to the NMW app that can be downloaded to your phone or tablet.
“Cookie Policy” (and collectively “Cookie Policies”) refers to the cookie policies for our Users and Stores, as applicable.
“GDPR” refers to the General Data Protection Regulation.
“Platform” is used to describe our Website, App and online services and products in unison.
“Store” or “Partner” refers to the businesses (e.g. super markets, bakeries, canteens, restaurants, manufacturers, producers, food shops etc.) using the Platform to make surplus food available for reservation.
“Surprise Bag” refers to the surprise bags available for reservation in the App filled with a mix of surplus food items.
“Website” covers all domains on *no-maur-waste.com/*.
“User” refers to you as a consumer using the NMW Platform.
4. INFORMATION WE COLLECT FROM USERS
4.1 Information needed to use the App
When you use the App, we will collect some personal information about you as a User.
Without it, we would not be able to provide all the services requested.
This information includes : Geo-location: country and your precise or approximate location.
We process this personal information because it is necessary for performing the agreement with you for providing the Platform.
With respect to geo-location, we process this information based on your consent, which you provide (and may at any time revoke) in the settings on your phone or tablet.
We may also process this personal information based on our legitimate interests to:
– provide, improve and develop our Platform
-communicate with you
– provide, tailor, measure, and improve our advertising and marketing
as further explained in section 6 of this Policy. Where required by applicable legislation, we will ask for your consent before using your personal information for marketing purposes, including sending you direct marketing communications.
4.2 Information you choose to give us
You may choose to provide us with additional personal information about you. This information could include:
– Additional profile information: name, phone number, email, birth date and information you chose to give us regarding your preferences e.g., favourite Stores, dietary preferences, other preferred location and preferred pick-up time.
– Other information: such as when you fill in a form, respond to surveys, participate in promotions, contests, or sweepstakes as well as when you communicate with our customer care team. This may include demographic and eligibility information as well as health information if you choose to share it with us.
Our legal basis for this processing is our legitimate interest, or, where required by applicable legislation, your consent. If we rely on your consent for our processing, we will specifically ask for this.
Where we do not ask for your consent, we process this personal information because it is necessary for the purposes of the legitimate interests pursued by us in order to:
– provide, improve and develop the Platform
– communicate with you, including responding to your requests
– provide, tailor, measure, and improve our advertising and marketing
as further explained in section 6 of this Policy.
We will never ask for or require that you submit any of your sensitive personal data to us (also known as special categories of personal data). However, if you choose to share health information or other sensitive personal information with our customer care team on your own initiative, e.g. information on allergies, we process this information based on our legitimate interests and in order for us to be able to establish, exercise or defend legal claims, where this is necessary.
4.3 Information automatically collected when using the NMW Platform
When you use the Platform, we will automatically collect some personal information. This may include:
– Usage Information: such as the pages or content you view, click on or share, the clickstream patterns and length of time spent on each site as well as searches you conduct, reservations and purchases you make and which services in our App you are a customer of.
– Log Data and Device Information: such as details about how you’ve used the Platform (including if you clicked on links to third party applications), IP address, access dates and times, hardware and software information, device type, device event information, unique identifiers (e.g. IDFA and IDFV), crash data, and the pages you have viewed or engaged with on the Platform and before or after using the Platform.
– Cookies and Similar Technologies: as described in our Cookie Policy.
We process this personal information based on our legitimate interests to:
– provide, improve or develop our Platform
– provide, tailor, measure, and improve our advertising and marketing
as further explained in section 6 of this Policy.
5. INFORMATION WE COLLECT FROM OUR PARTNERS, VENDORS AND OTHER BUSINESS CONTACTS
5.1 Information needed to use the Platform
When you register and create a Merchant account to make Surprise Bags available for reservation on the Platform or to use our digital solution to manage expiry dates within your Store, we collect some personal information about you as a contact person for your Store or as an individual Store owner.
This information includes :
– Profile information: name, email address, phone number, Store address, Store name, type of business, your role within the Store.
– Tax and banking information: your Store’s VAT number and bank details.
If you are an individual Store owner, we process this personal information because it is necessary for performing the agreement with you for your Store’s use of the Platform.
If you are an employee of a Store, our legal basis for processing this personal information is our legitimate interest in being able to provide the Platform.
We may also process the above personal information because it is necessary for the purposes of the legitimate interests pursued by us in order to:
– provide, improve and develop our Platform
– communicate with you
– provide, tailor, measure, and improve our advertising and marketing
as further explained in section 6 of this Policy. Our legal basis for this processing is our legitimate interest, or, where required by applicable legislation, your consent. If we rely on your consent for our processing, we will specifically ask for this.
5.2 Information automatically collected when using the Platform
When you use the Platform, we will automatically collect some personal information from your use of the system.
This may include:
– Usage Information: such as the pages or content you view, click on or share, the clickstream patterns and length of time spent on each site as well as searches you conduct, reservations and purchases you process and actions you perform on the Platform,
– Log Data and Device Information: such as details about how you’ve used the Platform, IP address, access dates and times, hardware and software information, device type, device event information, unique identifiers (e.g. IDFA and IDFV), crash data, and the pages you have viewed or engaged with before or after using the Platform,
– Cookies and Similar Technologies: as described in our Cookie Policy.
We process this personal information based on the legitimate interests pursued by us in order to:
– provide, improve or develop our Platform
– provide, tailor, measure, and improve our advertising and marketing
as further explained in section 6 of this Policy and in our Cookie Policy for the Store side of the Platform.
5.3 Information collected from our vendors and other business partners
As part of our daily operations and communication and interaction with our vendors and other business partners, we collect some personal information about you as a vendor or other business partner or as an employee of one of our vendors or business partners:
– Business contact information: name, email address, phone number, company name, address and type of business as well as your role within the business.
– Tax and banking information: your company’s VAT number and bank details, if you are an individually owned business.
If you are an individual business owner, we process this personal information because it is necessary for performing the agreement that we have with you.
If you are an employee of one of our business partners, our legal basis for processing this personal information is our legitimate interest in being able to fulfil the agreement with your employer.
We may also process the above personal information based on the legitimate interests pursued by us in order to:
– provide, improve and develop our Platform
– communicate with you
– provide, tailor, measure, and improve our advertising and marketing
as further explained in section 6 of this Policy.
5.4 Information you chose to give us
You may choose to provide us with additional personal information about you. This information could include:
– Email correspondence: information that you provide as part of our email correspondence with you.
– Other information: information that you provide to us on your own initiative in connection with support queries or other interaction that you have with us.
Our legal basis for this processing is our legitimate interest, or, where required by applicable legislation, your consent. If we rely on your consent for our processing, we will specifically ask for this.
Where we do not ask for your consent, we process this personal information because it is necessary for the purposes of the legitimate interests pursued by us in order to:
– provide, improve and develop the Platform
– communicate with you
– provide, tailor, measure, and improve our advertising and marketing
as further explained in section 6 of this Policy.
We will never ask for or require that you submit any of your special categories of personal data to us. However, if you choose to share health information or other special categories of personal information with us on your own initiative, we process this information based on our legitimate interests and in order for us to be able to establish, exercise or defend legal claims. In special circumstances, where required by applicable legislation, we may rely on your consent for our processing.
6. HOW WE USE THE INFORMATION WE COLLECT
6.1 Provide, improve, and develop the Platform
We will use some of the personal information we collect about you for the purpose of providing you with the best possible Platform.
For Users of our App this includes:
– creating and managing your account with us and processing your reservations
– personalizing and customizing your experience based on your interactions with the Platform, your search and purchase history as well as your profile information and preferences e.g., by showing you a map or list view of nearby Stores and suggesting the most relevant Stores
– performing analytics, debugging, and conducting research
– conducting analyses in order to provide you with relevant functionality.
For users of the Merchant side of our Platform this includes:
– creating and managing your Store’s account with us and processing reservations for Surprise Bags at your Store
– inform your Store on orders, payment and required actions
– inform Users of updates from your Store, e.g. cancellations to manage payout to your Store for Surprise Bags sold,
personalising and customising your experience based on your interactions with the Platform
– performing analytics, debugging, and conducting research
– conducting analyses in order to provide you with relevant functionality
6.2 Communicate with you
We will use some of the personal information we collect about you for the purpose of allowing us to get in touch with you. This includes:
– sending you notifications of technical or legal nature, e.g. upon revision of our policies, or if one of your reservations has been cancelled by a Store,
– sending you notifications and announcements about us and our products via email, SMS and/or push notifications to the extent that you are opted in to receiving such communications.
To the extent permitted by local law, we may send you marketing communications without relying on your consent as a legal basis or rely on your soft opt-in to receive such marketing communications, as applicable.
6.3 Provide, tailor, measure, and improve our advertising and marketing
For Users:
We will use some of the personal information collected about you for the purpose of helping us in our continuous efforts to spread the word about food waste. This may entail:
– personalizing, measuring, and improving our advertising,
– analyzing preferences in order to tailor our promotional messages, marketing, advertising, and other information,
– sending you promotional messages, marketing and advertising based on your preferences as well as social media advertising through social media platforms,
– administering surveys, contests, sweepstakes, or other promotional activities or events sponsored or managed by NMW or its Partners, and inviting you to events and relevant opportunities.
For Partners or employees of Partners:
We will use some of the personal information collected about you for the purpose of helping us in our continuous efforts to spread the word about food waste. This may entail:
– personalizing, measuring, and improving our advertising,
– analyzing how you and our other Partners use the Platform in order to tailor our promotional messages, marketing, advertising, and other information,
– sharing your data with third parties such as our advertising networks (only if you have opted in to marketing cookies on the Store side of the Platform), to help us identify other people and businesses that may wish to join us in our mission of minimising food waste,
– sending you promotional messages, marketing and advertising based on your preferences as well as social media advertising through social media platforms,
– administering surveys or promotional activities or events sponsored or managed by NMW or its Partners, and inviting you to events and relevant opportunities.
6.3.1 Targeted advertising
We may ourselves, or with third-party vendors, use your information to deliver targeted advertising to you when you use our Platform or visit other websites. Cookies, clickstream data, and other similar technologies may be used in this process. For example, if you are searching for information related to our services, we or our vendor may cause an advertisement to appear on other websites you view with information on our App and our services. This form of advertising, sometimes called “targeted advertising,” “behavioral advertising,” or “cross-context behavioral advertising,” enables us and our vendors to know about your interests in connection with the delivery of a specific ad. We believe that such advertising is helpful because it allows you to see advertisements that are relevant to your interests.
6.2 Automated decisions
NMW uses automated decision-making in using your personal information for some services and products. An example is our fraud prevention and detection efforts on our Platform used to protect our business against fraudulent use of our services and to ensure the ongoing confidentiality, integrity, availability and resilience of our Platform.
You may request that NMW provides information about the decision-making methodology and ask us to verify that the automated decision has been made correctly.
We may reject the request, as permitted by applicable law, including when providing the information would result in a disclosure of a trade secret or would interfere with the prevention or detection of fraud or other crime. However, generally in these circumstances we will verify that the algorithm and source data are functioning as anticipated without error or bias.
7. REASONS WE SHARE INFORMATION
7.1 Sharing with your consent or at your direction
Where you provide consent, we share your information as described at the time of consent, such as when authorising a third-party application or website to link to your NMW account or participating in promotional activities with NMW Partners or third parties.
If you have opted-in to marketing cookies on our Platform, we may share your data with third party advertising platforms to increase awareness of our Platform and mission, drive traffic to NMW, or otherwise promote our Platform.
7.2 Data processors
We may share personal information with service providers to help us run our business and deliver the Platform. These service providers may assist us to fulfil the purposes set out in this Policy, including (but not limited to) by :
– processing payments for reservations, purchases and refunds on the Platform,
– hosting software functions which enable the functioning and development of our Platform,
– providing hosting services,
– supporting tools for improving the functionality, availability, resilience and security of the Platform,
– performing data analytics,
– providing performance measurements for our ads and campaigns,
– automating SMS, email and ads delivery, such as e.g. sending out newsletters,
– managing our social media and online advertising presence,
– providing integrated tools which helps us deliver customer care services.
Whenever we use a service provider to process personal data on our behalf, we make sure that they are contractually bound to protect your personal information by way of a data processing agreement.
7.3 Third party geo-location services
We use third party geo-location services, whom we share data with, to provide our Platform and to help us run our business as described below. These third party geo-location services may process personal information for their own purposes as controllers.
If you are a User of our Website we may share your approximate geo-location (city level) (subject to your consent as described in section 4.1) with our third party geo-location service provider, Google.
If you make a purchase in the App, which is available for delivery, we share the specified delivery address with our third party geo-location provider, Google, to validate the delivery address. Our legal basis for sharing this information is our legitimate interest in being able to verify that the specified delivery address is in fact an existing address so that our courier is able to deliver your order.
If you are a user of the Store side of the Plaform, we share the address of your Store with our third party geo-location provider, Google, based on our legitimate interest in being able to see where your Store is located on a map for the purposes of the legitimate interests pursued by us in order to:
provide, improve and develop the Platform
communicate with you
provide, tailor, measure, and improve our advertising and marketing.
Google Maps features and content is subject to the then-current versions of the: (1) Google Maps/Google Earth Additional Terms of Service at https://maps.google.com/help/terms_maps.html; and (2) Google Privacy Policy at https://www.google.com/policies/privacy/. We encourage you to familiarise yourself with these terms before using our Services.
7.4 PR and media agencies
We may share your personal information with third parties such as PR, media and or other types of promotional agencies, if you have consented to participate in our promotional activities or have entered into a contract with us for participation in such promotional activities. Depending on the circumstances these PR and media agencies may be processing personal information as either independent controllers or as processors, processing personal information on our behalf and under our instruction. Where the PR or media agency is processing personal information as data processors, our relationship will be governed by a data processing agreement in accordance with applicable legislation.
7.5 Business transfers
In the event we are involved in a bankruptcy, insolvency, merger, acquisition or reorganisation event, your personal information may be transferred or shared as part of that transaction (e.g., for due diligence purposes) with advisors, counterparties, authorities and other relevant third parties as necessary. This Policy will continue to apply to your information also after the information has been transferred or shared with any new NMW entity.
7.6 Sharing with other third parties
In order to provide you with our services, we may need to engage third party service providers such as freight carriers or logistics partners, to assist us in fulfilling our contractual obligations and for purposes of our legitimate interest in sending out advertisements. These service providers will have access to personal information solely for the purposes of performing the services on our behalf. We ensure that any third party service providers that we engage are bound by appropriate data protection and confidentiality obligations.
8. STORAGE PERIOD
We retain personal information for as long as needed or permitted in light of the purpose(s) for which it was obtained and consistent with applicable law. The criteria used to determine our retention periods include : the length of time we have an ongoing relationship with you and provide our Platform to you e.g., for as long as you have an account with us or keep using the Platform, whether there is a legal obligation to which we are subject as certain local laws require us to keep records of your transactions for a certain period of time before we can delete them, and/or whether retention is advisable in light of our legal position e.g., in regard to applicable statutes of limitations, litigation or regulatory investigations.
9. SECURITY
The security of your personal information and our Platform is a top priority for us.
We have put in place appropriate technical and organisational (including physical) security measures to protect your personal information from accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to, the personal information transmitted, stored or otherwise processed by us.
We also only use suppliers that implement appropriate technical and organisational security measures in accordance with industry practises for good IT security.
10. YOUR RIGHTS
Right of access: you have a right to gain access to the information that we process about you.
Right to rectification: you have a right to have incorrect information that we hold about you rectified.
Right to erasure: you have the right to have information about you erased. However, please note that there may be limitations to exercising the right to erasure in accordance with applicable law.
Right to restriction and objection: you have the right to ask us to restrict the processing of your information and similarly a right to object to processing.
Right to data portability: you have the right to receive your personal information in a structured, commonly used and machine-readable format.
Right to withdraw your consent: if processing of your personal information is based on consent, you have the right to withdraw your consent at any time. Please note that withdrawal of your consent will not affect the lawfulness of the processing carried out before you withdraw your consent.
Please note that certain personal data may be exempt from the above-mentioned rights pursuant to applicable data privacy laws, or other laws and regulations.
To delete your informations or to any request use the form of the contact page.
11. CHANGES TO THE POLICY
You can stay updated on any changes to this Policy by visiting our Website. In case we make material changes to the Policy, we will notify you on the Platform.
12. CONTACT INFORMATION
E-mail :
